PROCESS FOR MAPPING CHALLENGES OF CROSS-BORDER MOBILITY IN THE BARENTS REGION

Tutkimustuotokset: Kirjoitus kirjassa/raportissa/konferenssijulkaisussaKonferenssiartikkeliTieteellinenvertaisarvioitu

Tiivistelmä

There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.
Alkuperäiskielienglanti
Emojulkaisun nimiThe 6th International Conference on Design Creativity - ICDC 2020
Sivut1
Sivumäärä8
TilaJulkaistu - 27 elokuuta 2020
OKM-julkaisutyyppiA4 Vertaisarvioitu artikkelil konferenssijulkaisussa