Opportunities to improve the user experience of package delivery services in Northern Finland through AI (Siri)

Tutkimustuotos: Kirjoitus kirjassa/raportissa/konferenssijulkaisussaKonferenssiartikkeliTieteellinenvertaisarvioitu

Tiivistelmä

This short paper studies how package delivery could be assisted by AI. Three user journey’s were performed to understand the pain points and the opportunities related. The mapped journey’s reveal how Siri is currently limited and still not able to do interaction with humans as humans interact with each other (Saad, 2017). It is able to do just simple commands and struggles with more complex issues as making the transactions or interacting with an online website. The study confirms the Bellagarda’s (2013) statements how AI could assist in three domains as interlinking the user's personal information, integration of the virtual assistant (Siri) with across domains and be capable of doing transactions. Siri has great potential in improving package delivery service as through linking the online calendar of the client with of the service. It could take the role of a secretary. The participants were all located at the northern part of Finland.
Alkuperäiskielienglanti
Emojulkaisun nimiProceedings of the International Association of Societies of Design Research Conference 2019 Design Revolutions
JulkaisupaikkaManchester
JulkaisijaProceedings of the International Association of Societies of Design Research Conference 2019 Design Revolutions
Sivut1-8
TilaJulkaistu - syyskuuta 2019
OKM-julkaisutyyppiA4 Vertaisarvioitu artikkelil konferenssijulkaisussa
TapahtumaIASDR WORLD CONFERENCE ON DESIGN RESEARCH: design revolutions - Manchester, Iso-Britannia
Kesto: 2 syyskuuta 20195 syyskuuta 2019
Konferenssinumero: 2019

Konferenssi

KonferenssiIASDR WORLD CONFERENCE ON DESIGN RESEARCH
MaaIso-Britannia
KaupunkiManchester
Ajanjakso02/09/201905/09/2019