Service Design Methods for Human Computer Interaction

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


This tutorial addresses the application of service design methods for Human Computer Interaction (HCI). The tutorial will cover methodological and practical aspects of service design, focusing on three key tools – stakeholder maps, consumer journey and business model canvas. The service design methods are tried out with interactive exercises, where participants in groups apply the methods to a design case. Service design is an emerging field, which applies a holistic design approach to understand and design for human experience. With an increasing number of digital services, both in commercial and public frontiers, it is important to develop services that are easy to use, and where the consumer’s journey through the service pathways is fluent and consistent.

Original languageEnglish
Title of host publicationMUM '18
Subtitle of host publicationProceedings of the17th International Conference on Mobile and Ubiquitous Multimedia
EditorsS Abdennadher, F Alt
Place of PublicationNew York, NY, USA
Number of pages4
ISBN (Electronic)978-1-4503-6594-9
Publication statusPublished - 25 Nov 2018
MoEC publication typeA4 Article in a conference publication
EventInternational Conference on Mobile and Ubiquitous Multimedia - Kairo, Egypt
Duration: 25 Nov 201828 Nov 2018
Conference number: 17


ConferenceInternational Conference on Mobile and Ubiquitous Multimedia
Abbreviated titleMUM '18
Internet address