Humanizing an Organization through Digital Experiences

Research output: Contribution to conferencePosterScientific

  • Bernadette Geuy
  • Titta Jylkäs
  • Rachel Hollowgrass

Abstract

Student life at a large institution like University of California, Berkeley, is challenging in many ways. Along with the often extreme academic demands, students must discover and navigate numerous services while simultaneously integrating themselves into formal and informal campus communities. Historically, core student services were delivered in a piecemeal and disjointed way via a dozen or more websites. A large investment in a Student Information Systems (SIS) replacement project has since unified these service experiences through CalCentral, a Berkeley-developed service portal, and created with a significant focus on user experience design.
Original languageEnglish
Publication statusPublished - 2017
MoEC publication typeNot Eligible
EventIASDR WORLD CONFERENCE ON DESIGN RESEARCH: design revolutions - Manchester, United Kingdom
Duration: 2 Sep 20195 Sep 2019
Conference number: 2019

Conference

ConferenceIASDR WORLD CONFERENCE ON DESIGN RESEARCH
CountryUnited Kingdom
CityManchester
Period02/09/201905/09/2019