Artificial Intelligence: A Threat or an Opportunity? Insights from service design experts
Research output: Contribution to journal › Article › General public
Artificial intelligence (AI) has triggered many debates since its birth in the 1950s. From dystopian views to high praise, opinions about the effects and role of AI vary depending on the speaker. In the field of service design, however, the topic of AI is still in its infancy.
|Journal||TOUCHPOINT: THE JOURNAL OF SERVICE DESIGN|
|Publication status||Published - 2018|
|MoEC publication type||E1 Popularised article, newspaper article|