Artificial Intelligence: A Threat or an Opportunity? Insights from service design experts

Research output: Contribution to journalArticleGeneral public

  • Titta Jylkäs

Abstract

Artificial intelligence (AI) has triggered many debates since its birth in the 1950s. From dystopian views to high praise, opinions about the effects and role of AI vary depending on the speaker. In the field of service design, however, the topic of AI is still in its infancy.
Original languageEnglish
JournalTOUCHPOINT: THE JOURNAL OF SERVICE DESIGN
Volume10
Issue number2
Pages (from-to)34-35
Publication statusPublished - 2018
MoEC publication typeE1 Popularised article, newspaper article