Happiness driven by nature. Distinguishing emotional skills for service designers

Activity: Talk or presentationPublic talk

Mariluz Soto - Speaker

Service Design integrates different areas of knowledge with the purpose of improving the experience of the people. Service designers must have specific skills that allow them to design a collaborative process to transform it into concrete proposals for improvement.
Considering service design as a discipline that seeks to improve the experience of people and therefore positively impact their lives, it is advisable for professionals to develop and strengthen skills that allow them to distinguish the most subtle and noticeable gaps. These skills are directly related to emotions, with observation, listening, empathy and the proper association of factors that allow them to conclude by integrating the visions, experiences and expectations of all those who are part of a service.
Distinguishing emotions and the rhythm of breathing, distinguishing the sound of the wind between the trees and the colours of each season, distinguishing the light of each hour and the sound of the birds increases the capacity for contemplation and precision in observation. The walks inside the forest collaborate with a more conscious state of the present, harmonising our thoughts, behaviours, knowledge, experiences and emotions. Finland with the vast extension of forests is a privileged environment to develop practices of conscience that can be applied in disciplines as concrete as service design. Create well-being through the design of services, from the north and towards the world.
21 Mar 2019

ID: 5074155